AI Chatbots
AI chatbots, trained on your data, not template responses
Custom AI chatbots that actually understand your business. Not template bots with scripted flows. Intelligent agents trained on your data, integrated with your systems, and capable of handling real customer conversations across WhatsApp, web, and voice in multiple languages.
Trained on your data, not generic scripts
Most chatbots are glorified FAQ pages with a text input. Ours are different. We train AI agents on your actual business data (product catalogues, support tickets, internal documentation, policy documents) so they understand your business the way a senior team member does. They answer nuanced questions, handle edge cases, and escalate to humans only when genuinely necessary. The result is a chatbot that customers actually want to use instead of immediately clicking 'speak to a human'.
Multilingual from day one
In Singapore's multilingual market, a chatbot that only speaks English is leaving money on the table. Our AI chatbots handle conversations in English, Mandarin, Malay, Tamil, and dozens of other languages, switching naturally mid-conversation if needed. No separate language bots, no awkward translation layers. One intelligent agent that speaks your customers' language, literally. For businesses operating across Southeast Asia, this is a competitive advantage that's hard to overstate.
Integrated with your systems
A chatbot that can't check an order status or book an appointment is just a novelty. We integrate with your existing systems (CRM, helpdesk, booking platform, inventory, WhatsApp Business API, and more) so the AI can actually do things, not just talk about them. Customers get real answers and real actions. Your team gets fewer repetitive tickets and more time for the conversations that actually need a human touch.
London & Singapore
With studios in both cities, we deliver work that resonates locally and scales globally. Whether you're a London startup expanding into Asia or a Singapore business building a global brand, we understand both markets and bridge the gap between them.
What's included
Everything you need, nothing you don't
Custom AI Chatbots
Intelligent chatbots trained on your business data (product knowledge, policies, FAQs, and support history) for accurate, contextual responses.
WhatsApp Integration
AI-powered customer service on WhatsApp Business API, the dominant messaging platform across Southeast Asia.
Voice AI Agents
AI voice assistants for phone support, handling enquiries, routing calls, and resolving issues without hold times.
Helpdesk Automation
Automated ticket triage, response drafting, and resolution for Zendesk, Freshdesk, Intercom, and other helpdesk platforms.
Multilingual Support
Native-quality conversations in English, Mandarin, Malay, Tamil, and 50+ additional languages. No separate bots needed.
Analytics & Insights
Conversation analytics, sentiment tracking, resolution rates, and escalation patterns to continuously improve your customer service.
Our process
How we work
Discovery & data audit
We review your customer service workflows, existing data, and integration requirements to define the chatbot's scope and capabilities.
Knowledge base creation
Structuring and ingesting your business data (support docs, product information, policies) into a format the AI can reason over accurately.
Bot development & training
Building the chatbot, fine-tuning responses, configuring integrations, and training the AI on your specific use cases and edge cases.
Testing & refinement
Internal testing, edge case handling, conversation flow refinement, and accuracy benchmarking before going live.
Launch & optimisation
Deployment across your chosen channels, real-time monitoring, and continuous improvement based on live conversation data.
Frequently asked
Questions we get asked
How much does an AI chatbot cost?
Custom AI chatbots start from £8,000 for a focused implementation. More complex builds with multiple integrations and languages typically range from £15,000–£40,000. Ongoing hosting and model costs are separate.
What data do you need to train the chatbot?
Your existing support documentation, FAQs, product information, and ideally historical support tickets. The more data we have, the smarter the bot. We also help identify and fill gaps in your knowledge base.
Which languages do you support?
Over 50 languages with native-quality responses. For Singapore businesses, we specialise in English, Mandarin, Malay, and Tamil. The AI handles code-switching naturally within conversations.
Can the chatbot integrate with our existing tools?
Yes. We integrate with CRM platforms, helpdesks (Zendesk, Freshdesk, Intercom), WhatsApp Business, booking systems, and custom APIs. If it has an API, we can connect it.
How accurate are AI chatbots?
Our chatbots typically achieve 85–95% accuracy on trained topics, with graceful escalation to humans for edge cases. Accuracy improves continuously as the system learns from real conversations.