Terms of Service
Last updated: October 2026
1. Agreement to Terms
By accessing and using the Heylo website and services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.
2. Services
Heylo provides website rebuilds and care plans, branding, web design, web development, AI consulting and ongoing support. The specific scope of work for each project will be outlined in a separate agreement or proposal.
3. Intellectual Property
Upon full payment, clients receive ownership of all final deliverables. Heylo retains the right to showcase completed work in our portfolio unless otherwise agreed in writing.
4. Website Rebuilds and Care Plans
Preview. The homepage preview is free. If you don't go ahead, you owe nothing and we won't publish the preview without your permission.
Ownership. Once the rebuild is paid for, you own your website, its content and your domain. If you cancel the care plan, we hand over the code and transfer the domain to you.
Timing. Your site goes live within 14 days of you signing off the content. If it doesn't, your care plan is free until it does. Delays caused by waiting on your logins, content or sign-off don't count towards the 14 days.
Rankings. We redirect every old page to its new address. If a page loses Google traffic because of the move, we fix it at no cost. We don't promise higher rankings or a number of new enquiries, because those depend on things outside our control.
Care plan. Billed monthly, cancel any time with 30 days' notice. It includes hosting, SSL, daily backups, uptime monitoring and up to 30 minutes of edits a month. Unused time doesn't carry over. Larger changes are quoted separately.
5. Payment Terms
Payment terms are specified in individual project proposals. A deposit is typically required before work begins. Late payments may result in work being paused until the account is brought current.
6. Limitation of Liability
Heylo shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount paid for the specific service in question.
7. Contact
For questions about these terms, please contact us at hello@weareheylo.studio.