Design Retainers. Ecommerce
Design retainers for ecommerce businesses, your team, without the overhead
We help ecommerce businesses stand out with exceptional digital experiences. Ongoing design and development partnership that keeps your brand sharp, your launches on schedule, and your team at full speed. No recruitment costs, no management overhead, no gaps in coverage.
Flexible capacity, zero overhead
Hiring a full-time senior designer costs £60,000+ before you add office space, equipment, benefits, and management time. Our retainer model gives you access to a senior design and development team for a fraction of that cost, and you can scale up or down as your needs change. No long-term contracts, no notice periods, no HR headaches.
We already know your brand
The biggest advantage of a retainer relationship is context. We learn your brand, your audience, your tone, your technical stack, and your internal processes once, then deliver faster and better every month. No more onboarding new freelancers who need two weeks to get up to speed.
Predictable budget, predictable output
A fixed monthly investment for a fixed amount of capacity. You know exactly what you're spending, and you know exactly what you're getting. No surprise invoices, no scope creep discussions. We work through a prioritised backlog together, you decide what matters most each month.
Built for ecommerce businesses
We understand the unique challenges facing ecommerce businesses, the competitive landscape, the audience expectations, and the operational realities that shape digital decisions. Our work is tailored to your industry's specific needs, not adapted from a generic template. We've delivered results for businesses in your space, and we bring that experience to every project.
Singapore market data
Singapore Ecommerce website landscape
Tech stack breakdown
Common issues we see
- Unoptimised product images causing 4s+ load times
- Mobile checkout abandonment from poor form UX
- No lazy loading on product listing pages
- Missing schema markup for products and reviews
- Inconsistent navigation between desktop and mobile
Our analysis
Singapore D2C brands are caught between marketplace dependency and owned-channel ambition. Most Shopify stores use default themes with minimal customisation, creating a sea of visually identical storefronts. The brands breaking through are investing in custom design and headless architecture to differentiate, and seeing 2-3x higher conversion rates as a result.
Based on our audit of 112 ecommerce websites in Singapore. Last updated February 2026.
What's included
Everything you need, nothing you don't
Design Support
Ongoing UI/UX design, marketing collateral, social templates, presentations, and brand applications.
Development Support
Bug fixes, new features, performance improvements, and technical debt reduction.
Brand Guardianship
Ensuring brand consistency across all touchpoints as your business grows and launches new products.
Strategic Input
Not just execution, we proactively identify opportunities and flag issues before they become problems.
Priority Response
Retainer clients get priority scheduling. When you need something urgently, we move your work to the front.
Monthly Reviews
Regular check-ins to review progress, reprioritise the backlog, and ensure we're focused on what matters most.
Our process
How we work
Onboarding
We learn your brand, systems, and workflows. Access to your tools, introductions to key people, and an initial backlog review.
Backlog setup
Shared task board where you add requests, and we help prioritise based on impact and urgency.
Monthly sprints
We work through prioritised tasks each month, communicating progress and delivering on a predictable schedule.
Review & adjust
Monthly check-ins to review what was delivered, discuss upcoming priorities, and adjust the retainer if needed.
Frequently asked
Questions we get asked
How many hours do I get per month?
Packages start from 20 hours. Most clients are on 30–40 hours. We'll recommend the right level based on your workload.
Can I roll over unused hours?
Yes, unused hours roll over for one month. If you consistently don't use your allocation, we'll recommend scaling down.
What kind of work can I request?
Anything within our skillset, design, development, branding, UX improvements, new pages, feature builds, bug fixes, and strategic consultations.
How quickly do you turn work around?
Most requests are delivered within 2–5 business days. Urgent requests can often be handled same-day for retainer clients.
What if I need more capacity one month?
We accommodate overflow at our standard hourly rate. If you regularly need more, we'll discuss a larger package.