This was one of my favourite challenges. We applied end-to-end thinking, spotted a simple leverage point, and turned it into a tool that delivers real cash savings every single day. Watching the numbers drop and knowing it came from a clean, elegant fix was hugely satisfying—for me and for the business owners who now see what systemic design can unlock.
Jack Evans
Lead developer
This was one of my favourite challenges. We applied end-to-end thinking, spotted a simple leverage point, and turned it into a tool that delivers real cash savings every single day. Watching the numbers drop and knowing it came from a clean, elegant fix was hugely satisfying—for me and for the business owners who now see what systemic design can unlock.
Jack Evans
Lead developer
By embedding with dispensary staff and reusing components from the existing stock system that we had built, we fully shipped a stock recovery flow in just seven weeks. The tool saves LloydsDirect £265,000 every month, diverts more than 240,000 split packs from waste, and only adds under six seconds to the dispensing process.
By embedding with dispensary staff and reusing components from the existing stock system that we had built, we fully shipped a stock recovery flow in just seven weeks. The tool saves LloydsDirect £265,000 every month, diverts more than 240,000 split packs from waste, and only adds under six seconds to the dispensing process.
Understanding the problem
Working to a three-month deadline, we had to streamline every design step while preserving clinical accuracy, because even small errors in a million-item pharmacy can jeopardise patient safety and drive up labour costs.
In discovery we partnered with senior stakeholders to surface their safety worries, operational constraints and success metrics. Regular touchpoints kept the feedback loop tight, while hybrid workshops gave the whole team a rapid, shared grasp of the system’s complexity.
Understanding the problem
Working to a three-month deadline, we had to streamline every design step while preserving clinical accuracy, because even small errors in a million-item pharmacy can jeopardise patient safety and drive up labour costs.
In discovery we partnered with senior stakeholders to surface their safety worries, operational constraints and success metrics. Regular touchpoints kept the feedback loop tight, while hybrid workshops gave the whole team a rapid, shared grasp of the system’s complexity.
User experience focus
Design has to work on the dispensary bench as well as the screen, so every touch target, scanner prompt and label was shaped for the real-world setting. By repurposing proven components, looping stakeholders in as co-creators and stripping out anything unnecessary, we shipped fast, cleared old tech debt and stayed locked on the core business goal.
LloydsDirect ships more than a million prescriptions each month, yet pack sizes rarely matched a doctor’s order—28 tablets prescribed, 32-count packs supplied, so surplus tablets were being binned. Our recovery workflow captured those leftovers, re-labeled them in two quick scans, and fed them back into stock, eliminating the waste whilst scaling effortlessly.
User experience focus
Design has to work on the dispensary bench as well as the screen, so every touch target, scanner prompt and label was shaped for the real-world setting. By repurposing proven components, looping stakeholders in as co-creators and stripping out anything unnecessary, we shipped fast, cleared old tech debt and stayed locked on the core business goal.
LloydsDirect ships more than a million prescriptions each month, yet pack sizes rarely matched a doctor’s order—28 tablets prescribed, 32-count packs supplied, so surplus tablets were being binned. Our recovery workflow captured those leftovers, re-labeled them in two quick scans, and fed them back into stock, eliminating the waste whilst scaling effortlessly.
